NOTE: Ken Collins (our fearless leader) recently encountered this story - this is not his story - we're only re-telling it here for you. We were busy, but unfocused. The team was talented, but disconn...

When people talk about “vision” and “culture,” it often sounds like the soft stuff – the feel-good posters in the breakroom or lofty mission statements that nobody can recite. But if you’re running a ...