Strategic Horizons Blog | Strategic Horizons Consulting

4 Articles

Customer Retention ×

Why Your Customer Feedback Isn’t Helping – and What to Do Instead

Strategic Horizons Consulting, Kenneth Collins

Why Your Customer Feedback Isn’t Helping – and What to Do Instead

Collecting customer feedback is one of the smartest moves a business can make—if you actually know how to use it. But for many small business owners, surveys and review forms end up as nothing more th...

Customer Experience Customer Feedback Customer Retention

Jul 30, 2025

The Power of Iteration: Why Your First Product Version Isn’t Your Final Destination

Strategic Horizons Consulting, Kenneth Collins

The Power of Iteration: Why Your First Product Version Isn’t Your Final Destination

We often celebrate the launch of a product like it’s the finish line. In reality, it’s just the beginning. Your first version – whether it’s a physical product, a digital service, or a process you off...

Customer Retention Iteration Optimization Product Feedback Product Strategy

Jul 16, 2025

Is Your Product Still What the Market Wants? How to Stay Relevant and Keep Customers Coming Back

Strategic Horizons Consulting, Kenneth Collins

Is Your Product Still What the Market Wants? How to Stay Relevant and Keep Customers Coming Back

Business isn’t static – and neither are your customers. What they needed (or loved) six months ago might not be cutting it today. If you’re still offering the same thing in the same way without checki...

Business Strategy Customer Retention Product Development Profit Growth Small Business Tips

Jul 14, 2025

Recession Proofing 2025: Lessons from Past Downturns and Today’s Indicators

Strategic Horizons Consulting, Kenneth Collins

Recession Proofing 2025: Lessons from Past Downturns and Today’s Indicators

As economic headwinds gather—marked by slowing GDP growth, an inverted yield curve, and wavering consumer confidence—many business leaders are eyeing the horizon for signs of a recession. While no one...

Cash Flow Management Competitive Positioning Consumer Confidence Crisis Management Customer Retention Economic Indicators Lean Operations Liquidity Strategy Recession Proofing Scenario Planning Small Business Resilience Subscription Revenue Talent Acquisition Workforce Agility Yield Curve Inversion

May 19, 2025